gabje Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how gabje ("we", "us", "our") collects, uses, stores, shares and protects personal information provided by or collected about users ("you", "your") of the gabje website and all associated services. This Policy applies to all players and visitors regardless of their location, though the platform is specifically designed for players in Bangladesh. By accessing or using gabje, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

We are committed to handling your personal data with care, transparency and respect. We collect only the information that is genuinely necessary to operate the platform, process transactions, comply with legal obligations, and improve the service we offer to players across Bangladesh. We do not sell your personal data to third parties. We do not share it with advertisers. We use it only for the purposes described in this Policy.

Our Privacy Principles

1. Information We Collect

gabje collects personal information in the following categories, depending on how you interact with the platform:

• Registration data: your full name, date of birth, email address, phone number, and the username and password you choose when creating your gabje account.
• Identity verification (KYC) documents: government-issued photo identification, proof of address, and any additional documentation required to verify your identity and age in compliance with our anti-money-laundering obligations.
• Payment and transaction data: details of deposits, withdrawals and transaction histories processed via bKash, Nagad, Rocket, Upay or other supported payment methods. We do not store full payment credentials such as mobile banking PINs.
• Device and technical data: your IP address, browser type and version, operating system, device identifiers, and session data collected automatically when you access gabje.
• Communications data: records of any messages you send to gabje support, including the content of those messages and the date and time they were submitted, retained to maintain an accurate service record and resolve disputes.

2. How We Use Your Information

gabje uses the personal information we hold about you for the following specific purposes:

• Account management: to create and maintain your gabje account, verify your identity and age, and administer your account settings, deposit limits and responsible gaming preferences.
• Transaction processing: to process deposits and withdrawals via BDT payment channels including bKash, Nagad, Rocket and Upay, and to maintain accurate financial records of all transactions on your account.
• Legal and compliance obligations: to meet our obligations under anti-money-laundering (AML) regulations, age verification requirements, and any other applicable legal obligations, including cooperating with law enforcement or regulatory bodies where required by law.
• Platform security and fraud prevention: to monitor activity on your account for signs of fraud, money laundering, collusion, bonus abuse, or any other conduct that violates our Terms & Conditions, and to take appropriate action where such conduct is identified.
• Service improvement: to analyse aggregated, anonymised usage data to understand how players in Bangladesh use gabje, identify areas where the platform can be improved, and develop new features that better serve our player community.

3. Legal Basis for Processing

gabje processes your personal data on one or more of the following legal bases depending on the specific purpose of the processing:

• Contractual necessity: processing required to fulfil the contract between you and gabje — including account creation, identity verification, payment processing and game delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements and cooperation with lawful authority requests.
• Legitimate interests: processing carried out to protect the platform against fraud and abuse, to maintain security, and to improve the service — where such processing does not override your privacy rights.
• Consent: where gabje sends optional communications (such as promotional offers) to you, we do so only with your prior consent and you may withdraw that consent at any time by contacting support.

4. Sharing Your Information

gabje does not sell your personal data. We share your personal information only in the following limited circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment processors: your transaction data is shared with bKash, Nagad, Rocket, Upay and other payment partners strictly for the purpose of processing deposits and withdrawals on your account.
• Game and technology providers: providers such as Evolution Gaming, Pragmatic Play and Spribe receive session and account data necessary to deliver their games to your device and to maintain game integrity.
• Identity verification services: KYC verification providers receive the identity documents you submit for the sole purpose of verifying your identity and age as required by our compliance obligations.
• Law enforcement and regulatory bodies: where we are required by law, court order or regulatory authority to disclose personal data, we will do so. gabje will not proactively volunteer your data to any authority beyond what is legally required.

All third parties with whom gabje shares personal data are bound by contractual data protection obligations. gabje does not permit third-party service providers to use your data for their own marketing or commercial purposes.

5. Cookies and Tracking Technologies

gabje uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you logged in during a session, and to collect anonymised analytics data that helps us understand how players use the site. Strictly necessary cookies (those required for core platform functionality such as session management and security) are placed automatically. These cannot be disabled without impairing the platform's core functions.

You may configure your browser settings to refuse or delete cookies. Please note that disabling cookies may affect the functionality of gabje, including the ability to stay logged in. gabje does not use third-party advertising cookies or behavioural targeting technologies. Analytics data we collect is aggregated and anonymised before any analysis is performed.

6. Data Security

gabje implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include SSL encryption for all data in transit, secure storage of personal data on access-controlled servers, regular security reviews of platform infrastructure, and staff training on data protection responsibilities. Access to personal data within gabje is restricted to personnel who require it to perform their job function.

While gabje takes all reasonable steps to secure your personal data, no method of electronic transmission or storage is completely risk-free. In the event of a data breach that is likely to result in a risk to your rights, gabje will notify affected players without undue delay and will take all appropriate steps to mitigate the impact of the breach.

7. Data Retention

gabje retains your personal data for as long as your account remains active and for a further period of up to five years after account closure, in accordance with standard financial services record-keeping requirements and applicable legal obligations. Identity verification documents are retained for the period required by applicable AML regulations. Account communications and support correspondence are retained for three years from the date of the relevant communication. Anonymised, aggregated analytics data may be retained indefinitely as it cannot be used to identify individuals. If you request deletion of your personal data and there is no legal requirement for us to retain it, gabje will delete it within a reasonable timeframe following verification of your identity.

8. Your Privacy Rights

As a gabje player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact gabje support with your request:

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data where there is no lawful reason for us to continue processing it. This right is subject to our legal data retention obligations.
• Right to restrict processing: in certain circumstances, you may request that we restrict the processing of your personal data while a dispute or concern is being resolved.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

9. Children's Privacy

gabje is strictly an adults-only platform for players aged 21 and above. We do not knowingly collect, store or process personal data relating to individuals under 21 years of age. If you are a parent or guardian and believe that a person under 21 has registered an account or submitted personal data to gabje, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including deletion of the relevant data and closure of the account.

10. Changes to This Privacy Policy

gabje may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players via the platform or by email. Your continued use of gabje after any update takes effect constitutes your acknowledgement of the revised Policy. We recommend reviewing this Policy periodically so that you remain informed about how we handle your personal data.

11. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or about how gabje handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond to your message within a reasonable timeframe.

Email: [email protected]